Operational Excellence Challenge

  • Dream it.

    Imagine a school with a fully developed operations team. They are trained on best practices, have the ability to effectively manage non-instructional tasks and recruit students year-round to ensure your school is fully enrolled!

  • Build it.

    We will develop your systems to ensure the sustainability of your school and operations team. From morning arrival, to school nutrition, to facility walkthroughs, to dismissal we will document your systems and protocols so you aren’t constantly reinventing the wheel.

  • Grow it.

    Your operations team deserves the opportunity to excel within their career. Improving your team will make your job and life easier. We are committed to providing monthly professional development training sessions, bi-weekly coaching meetings and developing growth plans for your entire operations team.

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Testimonals

  • "Premier School Operations serves as a bridge for charter schools in need of operational professional development, including, but not limited to, materials, training, coaching, and resources. The organization provides resources across content areas such as transportation, school food programs, compliance, student recruitment and enrollment, creation and enhancement of school-wide systems, budget management, and leadership/staff development, to name a few.”

    Michael Williams - KIPP NYC - Senior Regional Director of Operations and Growth

  • "Erica is amazing. She has a wealth of knowledge and experience, and does a good job explaining and training Ops staff. Her templates work magic, and my team left the training session feeling great about beginning the new school year.”

    Maria Vaz - Legacy College Prep - Accountability & Finance Manager

  • “Erica is thoughtful and intentional about her trainings. She incorporates the mission and vision of your organization to ensure alignment with her material. She also presents the information in a way that ensures all stakeholders can grasp the concepts. I would recommend her for staff professional development.”

    Melissa Alston - Nuasin Next Generation - Managing Director of Operations

If you’re not growing you’re dying

Who knew when you signed up for school leadership sleepless nights was in the fine print. Pressures range from academics, budgets & compliance to disgruntled parents, staffing & under enrollment. The list doesn’t end.

Under-enrolled and having to make cuts to staff and services creates a depressed environment with diminished morale. The results are anxious, stressed school leadership put in the unfavorable position of having to ‘figure it out’. This additional pressure rolls downhill to what many times is an overwhelmed ops team which may be out of its depth.

Good luck finding those missing students mid-September out of thin air to provide the per-pupil funding needed to meet budgetary goals.

Laying the ground work for a successful fully enrolled opening day starts the year prior. It doesn’t just happen…. It requires a multi-faceted approach (planning, parents, publicity, presence & persistence) not only to attain success, to maintain it as well.

Here’s where we come in..

There’s something especially fulfilling when you see a project through to completion. When the results speak volumes and the hard work pays dividends.

Our purpose for PSO is to improve charter schools with a focus on operational support. We’ve worked directly with well over a hundred schools. We’ve found many needed more than just support or training for success. What they lacked was an experienced dedicated professional to help guide them into operational excellence thereby improving the school at its core.

This January we plan to take ownership of a select handful of schools operational teams which will benefit from an immersive holistic approach and are dedicated to their schools longevity.

We’ll work in lock step with your school for a calendar year from January to December. Through state test, new student lottery, student enrollment, open houses, end of year close out, summer PD, community outreach, school tours, first day of school and back to student recruitment.

We decided to provide a suite of services worth well over 200K in value and reward your 1-year commitment with a deep discount, take responsibility of your schools operations and guarantee substantial success!

What to Expect:

School Ops Support

  • 11 month commitment to you and your school

  • Monthly professional development sessions

  • Summer planning resources, training and development sessions

  • Development of monthly school operations calendar

  • Operations leader coaching

  • Monthly team planning meetings

  • Leadership debrief meetings

  • Creation of operations monthly task list

  • Website audit

  • Monthly team operations support as needed

  • On-site visits

  • Operational stress test

  • Systems Walkthrough Audit

  • Support with the hiring of Ops team members

What to Expect:

Student Recruitment Support:

  • Personalized student recruitment training

  • Will seek to enroll 20 new students

  • Weekly student recruitment meetings

  • Targeted Canvassing Plan

  • Creation of Student Recruitment Plan

  • Design creative content for recruitment materials

  • Establish Community partnerships

  • Action plan to engage with community partners

  • Development of referral program for students, teachers and families

  • Build framework for training family volunteers 

  • Streamline and develop database systems

  • Customize database reports

  • Lottery Planning Management

  • Student Registration Compliance

  • Recruitment and enrollment communication scripts

  • Develop presentation materials for family events 

We want to give you what you need! You deserve the support of an operations expert that has the experience of working with many different leaders, in different school settings and understands the work has to get done no matter the personality, the feelings or the discomfort.  We have been where you are with multiple competing priorities, being understaffed, having to recruit and enroll students, keeping a smile on your face because customer service is extremely important, while also making sure you don’t forget the small important things like ordering staples for the copier.

This is what we want to do for YOU:

  • Lighten your load

  • Develop clear roles and responsibilities

  • Train you and your team on the skills necessary to achieve operational excellence

  • Show how to create work/life balance by effectively managing your time and planning ahead

  • Recruit more students

  • Improve school culture